Returns & Exchanges

RETURNS & EXCHANGES

OUR QUALITY GUARANTEE

At METARA, we are obsessed with the perfect fit and the feel of premium fabric. We want every piece in your wardrobe to be a favorite. If a garment does not meet your expectations or fit your silhouette perfectly, we are here to assist with a seamless return or exchange process.

THE RETURN WINDOW

You have 30 days from the date of delivery to initiate a return or exchange.

ELIGIBILITY & CONDITION

To ensure the integrity of our garments for all clients, we only accept returns that meet the following criteria:

Original Condition: Items must be unworn, unwashed, and in the same condition as received.
Tags Attached: All original METARA tags must remain attached to the garment.
Packaging: Items should ideally be returned in their original minimalist packaging.

Note: Any item that shows signs of wear, damage, or alteration will not be eligible for a return or exchange and will be sent back to the client.

THE PROCESS

To initiate a return, please follow these steps:

Contact Concierge: Email our support team at support@metara.com with your order number and the reason for your return.
Authorization: Our team will review your request and provide a Return Authorization and instructions on where to send your package.
Dispatch: Securely pack your items and ship them to the address provided.

Please note: Unless the item is defective, clients are responsible for return shipping costs.

COMPLIMENTARY EXCHANGES

We want you to have the perfect fit. METARA offers complimentary exchanges for size changes (subject to inventory availability). If you need a different size, please reach out to us immediately so we can reserve the item for you.

REFUNDS

Once your return is received and inspected by our quality control team, we will process your refund.

Timeline: Approved refunds are credited back to the original payment method within 5–10 business days.
Notification: You will receive an automated email as soon as your refund has been issued.

FINAL SALE ITEMS

For hygiene and safety reasons, certain items such as Sleeping Sets or items marked as "Final Sale" may not be eligible for return or exchange unless they arrive with a manufacturing defect.