FREQUENTLY ASKED QUESTIONS

GENERAL

What is the METARA philosophy?
METARA is dedicated to providing premium everyday essentials. We focus on minimalist aesthetics, superior fabric quality, and a perfected fit. Our goal is to create timeless garments that serve as the foundation of a modern wardrobe.

ORDERS & PAYMENTS

What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support digital wallets such as Apple Pay, Google Pay, and PayPal for a seamless checkout experience.

Can I modify or cancel my order?
To ensure the fastest delivery, we process orders almost immediately. If you need to change or cancel an order, please contact our concierge team within 1 hour of placement. Once an order has been processed for shipping, we can no longer make modifications.

Will I receive an order confirmation?
Yes. Once your order is placed, you will receive an automated email confirmation. If you do not see it in your inbox, please check your spam folder.

SHIPPING & LOGISTICS

How long will it take for my order to arrive?

• Processing: 1–2 business days.

• Standard Shipping: 3–7 business days.

• Express Shipping: 1–3 business days.

Do you provide tracking information?
Absolutely. As soon as your order is dispatched, you will receive a shipping confirmation email containing a unique tracking link.

Where do you ship from?
We ship from our regional fulfillment centers to ensure your essentials reach you as efficiently as possible.

RETURNS & EXCHANGES

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn, and unwashed condition with all original tags attached.

How do I initiate a return?
To start a return, please contact our support team at support@metara.com with your order number. Our team will guide you through the process.

Do you offer exchanges?
Yes. We offer complimentary exchanges for size changes, subject to inventory availability. Please reach out to us to secure your preferred size.

SIZING & PRODUCT CARE

How do I find the right fit?
Our garments are designed for a standard premium fit. We provide a detailed Size Guide on every product page to help you choose. If you are between sizes or prefer a more relaxed silhouette, we recommend sizing up.

How should I wash my METARA garments?
To maintain the longevity and softness of the fabric, we recommend:

• Machine wash cold with like colors.

• Turn garments inside out before washing.

• Tumble dry low or hang dry.

• Avoid using bleach or harsh detergents.

CONTACT US

Still have questions?
Our concierge team is here to assist you.
Email: support@metara.com
Hours: Monday – Friday | 9:00 AM – 5:00 PM (EST)