Refund and Returns Policy
Welcome to Metara! Your satisfaction is our priority. Please review our Refund and Returns Policy to understand your rights and how we handle returns and refunds.
Returns
We accept returns under the following conditions:
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Eligibility for Return:
- Items must be returned within [Specify Duration, e.g., 15 days] of receipt.
- Items must be in their original condition, unused, and with all original packaging and tags intact.
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Non-Returnable Items:
- Certain items, including [e.g., perishable goods, custom items, intimate apparel, or clearance items], are not eligible for return.
- For hygiene reasons, items such as [e.g., beauty products, undergarments, or opened electronics] cannot be returned.
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Return Process:
- Contact our customer service at sales@metara.ca initiate a return.
- Provide your order number, proof of purchase, and the reason for the return.
- Once approved, we will provide you with a return shipping label and instructions.
Refunds
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Refund Eligibility:
- Refunds will be issued once the returned item is received and inspected.
- We will notify you of the approval or rejection of your refund.
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Refund Process:
- Approved refunds will be processed within [Specify Timeframe, e.g., 5-7 business days], and a credit will be automatically applied to your original payment method.
- Please note that it may take additional time for your bank or credit card provider to process the refund.
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Partial Refunds:
- In some cases, only partial refunds may be granted, such as when an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at sales@metara.ca with proof of the defect or damage.
Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect, damage, or our error.
- Original shipping fees are non-refundable.
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